[E] the foundations of Support
After-sales service is the basis of the success of companies, and became a consumer or customer before to deal with it looks first to the service after the sale of the product, a so-called technical support, and became the technical support of professionals that bring their owners good salary (in the West of course) has type of jobs they finally animate the mental and psychological pressure, and therefore became a function of their respective owners generate funds.
Support is the interface of the company who hasten the bankruptcy of the company or profit; because it reflects the image of a good or bad for the company to the customer, for example, often interviewer in the forums by asking about a company before dealing with them enters the owners of the experiment, says one of them (if this company's prices are good but technical support they have is very bad, do not advise you to deal with them) and say another (this is a company prices are high but the technical support they have very good) see here earn this new customer, if I were, for example, you choose the company behind the high price, because I want the service is stable. For technical support bases must be observed by people who work in this area, despite the fact that employees or full-time technical support in our Arab settled Kthera; the most of us when he finds himself without a job and finds the problems with the customer, he volunteered to solve them if he can, and my talk in areas of the web does not apply to large companies.
Technical support for the foundations must be disclosed to the person who wants to runs of the profession and the fun really annoying (which is annoying that practiced by amateur and fun that I wanted a career):
Reasonable experience:
May be an employee technical support in our field this is the employee most qualified or less exercised this profession from the time of not a little and gained good experience and known system crashes and ways to solve or a product that works to support the company's customers have, so it must be an employee technical support sufficient experience does not make it in an awkward position in front of the customer; because some customers have the knowledge or well-qualified and are able to distinguish the subject of imbalance or illness, but the lack of mechanisms to address them resort to the company to resolve them, for example: You are well understood in the servers, but you do not have the control panel, Vqtaa will resort of the company to resolve the problem.
And experience is required, because if the client felt that the technical support is unable to solve the problem of lack of knowledge or lack of rehabilitation, it will get frustrated and fear together; because you're the only refuge for him, how deserted it.
Not to confuse things:
I said that the function of technical support and function of annoying or fun, the you choose to be support staff technician must bear in mind first, you will be exposed to severe criticism and perhaps abuse, too, but you have to address it with the mentality of a commercial, I do not mean here to get used to the abuse, but keep in Consider that you are working in the company and that the abuse was not directed to you at all but are for the company as a body business, and when you receive an email from a client curse the lot, ignore misreading completely in this post it, and focused only on solving his problem this way you make it does not repeat I did that.
Stay away from Messenger:
I see many of my colleagues in the field of Internet dependent Messenger as support goes to them, even when responding to a client, they will recall that the Messenger one of their methods of technical support, and this is scientifically wrong, but if the number of customers (only one) It is unreasonable that you support your customers by Messenger never no matter how you quickly write for you immediately upon completion of a conversation this and listen to his problem, the least will Ahadzq before to solve the problem first, if you ignore the others, it will calculate for you and would fall under the corporate Sih reputation in technical support, and they are right; because you have brought problems to yourself Baradtk . The best way to support technical cards or tickets are technical support; to arrange that every problem in a good succession and thus easy for you to follow-up task, for the client, followed by e-mail in second place.
Does not work and you're tired:
Human creature Aoather much Ocean, which is in it, and convey his sense of this to others who Ijaorunh or Taamilon with him, so if you are working in the function of non-technical, and see you in the case of psychological or physical does not allow you to work exit the work immediately after the inauguration last tasks, but at least the other frankly - in the case of a problem is not resolved sings Feeling - that the person who can solve the problem does not exist.
Honesty:
Truthfulness of the most important characteristics of technical support, If you are honest in your dealings with customers, they will Ikdronk much when they talk about you and your company name followed by the name directly, which is due to the company for loss of good bumper.
After-sales service is the basis of the success of companies, and became a consumer or customer before to deal with it looks first to the service after the sale of the product, a so-called technical support, and became the technical support of professionals that bring their owners good salary (in the West of course) has type of jobs they finally animate the mental and psychological pressure, and therefore became a function of their respective owners generate funds.
Support is the interface of the company who hasten the bankruptcy of the company or profit; because it reflects the image of a good or bad for the company to the customer, for example, often interviewer in the forums by asking about a company before dealing with them enters the owners of the experiment, says one of them (if this company's prices are good but technical support they have is very bad, do not advise you to deal with them) and say another (this is a company prices are high but the technical support they have very good) see here earn this new customer, if I were, for example, you choose the company behind the high price, because I want the service is stable. For technical support bases must be observed by people who work in this area, despite the fact that employees or full-time technical support in our Arab settled Kthera; the most of us when he finds himself without a job and finds the problems with the customer, he volunteered to solve them if he can, and my talk in areas of the web does not apply to large companies.
Technical support for the foundations must be disclosed to the person who wants to runs of the profession and the fun really annoying (which is annoying that practiced by amateur and fun that I wanted a career):
Reasonable experience:
May be an employee technical support in our field this is the employee most qualified or less exercised this profession from the time of not a little and gained good experience and known system crashes and ways to solve or a product that works to support the company's customers have, so it must be an employee technical support sufficient experience does not make it in an awkward position in front of the customer; because some customers have the knowledge or well-qualified and are able to distinguish the subject of imbalance or illness, but the lack of mechanisms to address them resort to the company to resolve them, for example: You are well understood in the servers, but you do not have the control panel, Vqtaa will resort of the company to resolve the problem.
And experience is required, because if the client felt that the technical support is unable to solve the problem of lack of knowledge or lack of rehabilitation, it will get frustrated and fear together; because you're the only refuge for him, how deserted it.
Not to confuse things:
I said that the function of technical support and function of annoying or fun, the you choose to be support staff technician must bear in mind first, you will be exposed to severe criticism and perhaps abuse, too, but you have to address it with the mentality of a commercial, I do not mean here to get used to the abuse, but keep in Consider that you are working in the company and that the abuse was not directed to you at all but are for the company as a body business, and when you receive an email from a client curse the lot, ignore misreading completely in this post it, and focused only on solving his problem this way you make it does not repeat I did that.
Stay away from Messenger:
I see many of my colleagues in the field of Internet dependent Messenger as support goes to them, even when responding to a client, they will recall that the Messenger one of their methods of technical support, and this is scientifically wrong, but if the number of customers (only one) It is unreasonable that you support your customers by Messenger never no matter how you quickly write for you immediately upon completion of a conversation this and listen to his problem, the least will Ahadzq before to solve the problem first, if you ignore the others, it will calculate for you and would fall under the corporate Sih reputation in technical support, and they are right; because you have brought problems to yourself Baradtk . The best way to support technical cards or tickets are technical support; to arrange that every problem in a good succession and thus easy for you to follow-up task, for the client, followed by e-mail in second place.
Does not work and you're tired:
Human creature Aoather much Ocean, which is in it, and convey his sense of this to others who Ijaorunh or Taamilon with him, so if you are working in the function of non-technical, and see you in the case of psychological or physical does not allow you to work exit the work immediately after the inauguration last tasks, but at least the other frankly - in the case of a problem is not resolved sings Feeling - that the person who can solve the problem does not exist.
Honesty:
Truthfulness of the most important characteristics of technical support, If you are honest in your dealings with customers, they will Ikdronk much when they talk about you and your company name followed by the name directly, which is due to the company for loss of good bumper.
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