Strategies for customer satisfaction
Neglect of the things in e-commerce, especially in the Arab world, is the customer satisfaction with the services we provide to them, or the way we deal with them after buying the product. And this affects our sales in the future success or failure, you will not stay much if you forget your customer service and work to satisfy them. I will try to explain how to make your customers happy and earn from behind more clients.
Reduce the risk
Reduce the risk of customers you have as much as possible, ie to work as much as possible to provide good service to your customers, because the poor provision of services or products adulterated is the first road to your failure in electronic commerce.
As well as reduce the risk makes you retain existing customers and increase the motivation of your products, with the increase in the number of customers and not vice versa.Increased credibility
Credibility with customers is almost non-existent, when the client asks, we deliberately mislead or false information Nthjaj secrets of the profession as there is no need to know our customers these secrets.After-sales service
There is a fatal error is located where the business owners that the service is sold may not be worthwhile as it is during the negotiations, ie that the customer who receives the service, should not waste his time to solve its problems, and this is a big mistake, because the response to them reinforce positive feelings for them.
There are two things you should not fall in them, namely:
Ignore customer
Failure to act quickly enough about any problem that occurs to the client
Fbhven two things will help to destroy your reputation in e-commerce, especially when the subject on the Internet or if you wrote you a customer in one of the forums complaints or talk bad, they often ignore or give it that attention, even though the subject of a complaint the client in the Forum will pass by a lot of people who do not know you or complain about you, and this keeps them away from you and lose prospective customers for you.
To retain your customers and new customers and ensure the prosperity of your business, do the following:
Follow-up products:
Ask your customers in each period if things were going well or there was worried about something, and you can help it.
Ease of communication and response:
Mark the process of contacting you easy, and make sure the speed of response, especially in the case of big problems and you would expect many contacts, there is no Taatamdoa never ignore the communication or lack of response and only work to address the problem, but Make your team each person is working at all, One in responding to communications Receives telephone and one who attended to the seat of your work and the last to respond to mail messages and the team works to address the problem, because it makes the customer feel important and therefore you have satisfied even if it did not solve the problem quickly enough.
These methods are very important and useful to gain customer satisfaction and keep them always with you and wish you success in your business.
Neglect of the things in e-commerce, especially in the Arab world, is the customer satisfaction with the services we provide to them, or the way we deal with them after buying the product. And this affects our sales in the future success or failure, you will not stay much if you forget your customer service and work to satisfy them. I will try to explain how to make your customers happy and earn from behind more clients.
Reduce the risk
Reduce the risk of customers you have as much as possible, ie to work as much as possible to provide good service to your customers, because the poor provision of services or products adulterated is the first road to your failure in electronic commerce.
As well as reduce the risk makes you retain existing customers and increase the motivation of your products, with the increase in the number of customers and not vice versa.Increased credibility
Credibility with customers is almost non-existent, when the client asks, we deliberately mislead or false information Nthjaj secrets of the profession as there is no need to know our customers these secrets.After-sales service
There is a fatal error is located where the business owners that the service is sold may not be worthwhile as it is during the negotiations, ie that the customer who receives the service, should not waste his time to solve its problems, and this is a big mistake, because the response to them reinforce positive feelings for them.
There are two things you should not fall in them, namely:
Ignore customer
Failure to act quickly enough about any problem that occurs to the client
Fbhven two things will help to destroy your reputation in e-commerce, especially when the subject on the Internet or if you wrote you a customer in one of the forums complaints or talk bad, they often ignore or give it that attention, even though the subject of a complaint the client in the Forum will pass by a lot of people who do not know you or complain about you, and this keeps them away from you and lose prospective customers for you.
To retain your customers and new customers and ensure the prosperity of your business, do the following:
Follow-up products:
Ask your customers in each period if things were going well or there was worried about something, and you can help it.
Ease of communication and response:
Mark the process of contacting you easy, and make sure the speed of response, especially in the case of big problems and you would expect many contacts, there is no Taatamdoa never ignore the communication or lack of response and only work to address the problem, but Make your team each person is working at all, One in responding to communications Receives telephone and one who attended to the seat of your work and the last to respond to mail messages and the team works to address the problem, because it makes the customer feel important and therefore you have satisfied even if it did not solve the problem quickly enough.
These methods are very important and useful to gain customer satisfaction and keep them always with you and wish you success in your business.
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